Политика конфиденциальности

1Introduction

WeRent ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rental platform, website, and mobile application (collectively, the "Service").

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Service.

2Information We Collect

2.1 Personal Information You Provide

• Full name and contact information (email, phone number, address)
• Date of birth and government-issued ID verification
• Payment information (credit/debit card details, billing address)
• Profile photo and personal preferences
• Emergency contact information

• Rental history and preferences
• Reviews and ratings you provide
• Communication with customer service
• Special requests or accommodation needs
• Insurance and coverage selections

• Government-issued identification documents
• Driver's license or other required licenses
• Background check information (where legally permitted)
• Credit history verification (with your consent)

2.2 Information Collected Automatically

• Device type, operating system, and browser information
• IP address and approximate location data
• Service usage patterns and preferences
• Website and app interaction data
• Cookies and similar tracking technologies

• GPS coordinates (when location services are enabled)
• Delivery and pickup addresses
• Geographic preferences for rentals
• Location-based service optimization data

• Messages between users through our platform
• Customer service interactions
• Email communications and responses
• Phone call recordings (with notice and consent)

2.3 Information from Third Parties

• Social media account information (when you connect accounts)
• Payment processor transaction data
• Identity verification service results
• Background check provider reports
• Credit reporting agency information
• Marketing partner and affiliate data

3How We Use Your Information

3.1 Service Provision

• Create and manage your account
• Process rental bookings and transactions
• Verify identity and prevent fraud
• Provide customer support and assistance
• Send booking confirmations and rental updates
• Facilitate communication between users

3.2 Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and services
• Personalize your experience and recommendations
• Conduct surveys and collect feedback
• Perform quality assurance and testing
• Generate anonymized analytics and reports

3.3 Communication

• Send important service updates and notifications
• Provide promotional offers and marketing communications
• Respond to inquiries and support requests
• Send safety and security alerts
• Deliver newsletters and educational content

3.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and policies
• Resolve disputes and investigate violations
• Maintain records for legal and regulatory purposes

4Information Sharing and Disclosure

4.1 With Other Users

• Basic profile information for rental transactions
• Reviews and ratings you provide or receive
• Communication necessary for rental coordination
• Location information for pickup/delivery (when applicable)

4.2 Service Providers

• Payment processors for transaction handling
• Identity verification and background check services
• Cloud storage and hosting providers
• Customer support and communication tools
• Marketing and analytics service providers
• Insurance and claims processing partners

4.3 Business Transfers

• In connection with mergers, acquisitions, or asset sales
• During bankruptcy or similar proceedings
• For due diligence in potential business transactions
• With successors or assigns of our business

4.4 Legal Requirements

• To comply with applicable laws and regulations
• In response to valid legal processes (subpoenas, court orders)
• To protect our rights, property, or safety
• To protect the rights, property, or safety of users
• To investigate suspected illegal activity or policy violations

4.5 Consent-Based Sharing

• With your explicit consent for specific purposes
• For marketing partnerships you've opted into
• For integration with third-party services you've authorized

5Data Security

5.1 Security Measures

• Industry-standard encryption for data transmission and storage
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Multi-factor authentication for sensitive account access
• Employee training on data protection and privacy practices

5.2 Payment Security

• PCI DSS compliant payment processing
• Tokenization of payment card information
• No storage of complete payment card details on our servers
• Secure communication protocols for all financial transactions

5.3 Access Controls

• Limited employee access to personal information on a need-to-know basis
• Regular access reviews and permission updates
• Secure authentication systems for internal access
• Monitoring and logging of data access activities

6Your Privacy Rights

6.1 Account Management

• Update or correct your personal information
• Change privacy settings and communication preferences
• Download a copy of your personal information
• Delete your account and associated data (subject to legal requirements)

6.2 Communication Preferences

• Opt out of marketing emails and promotional communications
• Manage notification settings for different types of messages
• Control location sharing and tracking preferences
• Adjust data sharing settings with other users

6.3 Regional Privacy Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to delete personal information
• Right to equal service and price

• Rights as provided by applicable local privacy laws
• Contact us for specific regional privacy rights information

7Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: required for basic site functionality
• Performance Cookies: help us analyze site usage and performance
• Functionality Cookies: remember your preferences and settings
• Marketing Cookies: used for personalized advertising and promotions

7.2 Managing Cookies

• Browser settings to control cookie acceptance
• Opt-out mechanisms for advertising cookies
• Third-party cookie management tools
• Mobile app settings for tracking preferences

7.3 Third-Party Tracking

• Google Analytics for usage analytics
• Social media plugins and integrations
• Advertising network tracking pixels
• Customer service chat and support tools

8International Data Transfers

• Data may be transferred to and processed in countries other than your residence
• We ensure appropriate safeguards for international transfers
• Standard contractual clauses and adequacy decisions guide our transfers
• You consent to international transfers as described in this policy

9Data Retention

9.1 Retention Periods

• Account information: retained while your account is active plus 7 years after closure
• Transaction records: retained for 10 years for legal and regulatory compliance
• Communication records: retained for 3 years after last interaction
• Marketing data: retained until you opt out or for 2 years of inactivity

9.2 Deletion Procedures

• Automatic deletion after retention periods expire
• Secure deletion methods to prevent data recovery
• Exceptions for legal holds and ongoing investigations
• Anonymization of data for research and analytics purposes

10Children's Privacy

• Our Service is not intended for users under 18 years of age
• We do not knowingly collect personal information from children under 18
• If we become aware of such collection, we will delete the information promptly
• Parents or guardians may contact us regarding children's data concerns

11Third-Party Services

WeRent AI chat assistant

• When you use WeRent AI on our website we process the messages you write, the page you were on, your language and currency settings and an anonymous conversation identifier, to answer you and, if you ask, to prepare and make a booking with the details you give.
• Your messages are sent to Anthropic, the provider of the AI model, which processes them on our behalf to generate the replies and does not use them to train its models.
• We keep chat transcripts for up to 90 days to check the quality of the answers and improve the assistant, then delete the messages and keep only anonymous statistics. Your browser keeps its own copy of your chats until you clear them in the chat.
• Please do not share payment card, passport or driving licence numbers in the chat - they are never needed there.

• Our platform may contain links to third-party websites and services
• This Privacy Policy does not apply to third-party sites or services
• We encourage you to review the privacy policies of third-party providers
• We are not responsible for third-party privacy practices

12Changes to This Privacy Policy

12.1 Policy Updates

• We may update this Privacy Policy from time to time
• Material changes will be communicated via email or platform notification
• Continued use of our Service constitutes acceptance of updates
• Previous versions will be archived for reference

12.2 Notification Methods

• Email notifications to your registered email address
• In-app notifications and prominent website notices
• Updates posted on our privacy policy webpage
• Social media and other communication channels as appropriate

13Contact Information

13.1 Privacy Questions

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

• Email: info@werent.ge
• Phone: +995 591 98 63 30
• Address: 21 Giorgi Danelia, Tbilisi, Georgia
• Business Hours: 24/7

• Email: info@werent.ge
• Address: 21 Giorgi Danelia, Tbilisi, Georgia

13.2 Regional Privacy Contacts

• EU/EEA: info@werent.ge
• California: info@werent.ge
• Other Regions: info@werent.ge

14Effective Date and Acknowledgment

This Privacy Policy is effective as of 19/09/2025. By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.

Your privacy matters to us. We are committed to transparency and protecting your personal information in accordance with applicable privacy laws and regulations.